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Patient Representative - ABC Neurosurgery

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

Health: Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Retirement: Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:

ICE | CORE PA ABC Neurosurgery

Summary of Job Duties:

The Appointment Business Center Patient Representative for Neurosurgery Service Line answers telephones, coordinates complex appointments, and request and reviews records in a call center environment.

Qualifications:

Minimum Qualifications:

High School Diploma/GED with four (4) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center OR
Associate degree with two (2) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center OR
Bachelor s Degree
Knowledge of medical terminology required
Intermediate proficiency with computers (MS Office Suite preferred)
Highly proficient keyboard and telephone etiquette skills
General knowledge of office machines including printers and scanners

Preferred Qualifications:

Experience working with EPIC system
Call center experience
Experience in registration, billing, or scheduling in a healthcare environment

Qualifications Equivalencies:

Additional Information:

Responsibilities:

Complex Scheduling, rescheduling, coordinates, and cancels appointments.
Record request & review
Inputs and/or updates accurate patient information.
Communicates accurate and complete information.
Must maintain strict confidentiality.
Assists other teams as needed.
Other duties as assigned

Salary Information:

$18.99 - hr

Required Documents to Apply:

Resume

Optional Documents:

Proof of Veteran Status

Special Instructions to Applicants:

Recruitment Contact Information: Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity: Feeling, Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Talking

Frequent Physical Activity: Grasping, Reaching, Standing, Walking

Occasional Physical Activity: Crouching, Kneeling, Lifting, Pulling, Pushing, Stooping

Benefits Eligible: Yes