The Role and the Department

Dynamic and vibrant, Durham University Business School is one of Durham University s four Faculties and is comprised of four research-intensive departments: Accounting, Economics, Finance, and Management and Marketing. Known for its global reputation, its impact on policy and practice and its strong focus on ethics, responsibility and sustainability, the School aims to be a leading European business school with a strong global presence by 2027.

The School currently has 180 academic and teaching staff, with plans and resource commitments to grow to 230 by 2027. The School has a high-quality portfolio of programmes at undergraduate, masters and doctoral level, across all subject areas. The school s student population is around 4000, across undergraduate, postgraduate and research programmes, attracting a talented and diverse student intake (with over 130 nationalities).

Our vision is to lead business thought and practice to improve global wealth and well-being. Our associated mission is to create, share and use knowledge to deliver equitable and sustainable futures around the world. We pursue this mission by advancing world changing knowledge and securing global impact through increasingly collaborative research across disciplines and around the world. Further information on the School can be found at .

The Business School is seeking a Learning and Teaching Administrator to join our dedicated and supportive team. This is an exciting opportunity to play a key role in delivering a professional, high-quality administrative service that supports a wide range of teaching, learning and assessment activities throughout the student lifecycle, from enrolment through to graduation.

As part of a passionate, collaborative and welcoming team, you will contribute directly to the student experience and help ensure that our services run effectively and efficiently. Working closely with colleagues across the Business School and the wider University, you will support the delivery of departmental priorities while operating in line with University policies, procedures and regulations. The role offers the opportunity for hybrid working, with time split between working on campus and remotely, subject to business needs.

We are looking for someone who is enthusiastic about supporting students and making a positive difference. You will be an excellent communicator with strong organisational and time-management skills, able to build effective working relationships with a wide range of stakeholders. You will have a keen eye for detail, a commitment to continuous improvement, and the initiative and drive to see tasks through to completion.

In return, you will have the opportunity to work in a fast-paced and rewarding environment where your contribution has a real impact on students, colleagues and the wider University community.

Further information about the role and the responsibilities is at the bottom of this job description.

Typical Role Requirements

Service Delivery

Contribute to equality, diversity and inclusion, and the University s values.
Provide an excellent and timely service to our students, academics and professional services colleagues, building effective relationships and ensuring a positive experience for all stakeholders.
Use your experience and problem-solving skills to resolve routine issues relevant to your role and provide information and updates to help your team find solutions.
Collect, organise and record data and information accurately and provide reports as required.
Monitor and track data, including assessment submissions and student progress, initiating follow up procedures, and drafting routine correspondence where necessary.
Promote positive wellbeing arrangements which benefit you and your team.
When carrying out your role, use and apply relevant professional and regulatory standards, policies and procedures, including those relating to information governance, records management and confidentiality.
Use standard office-based devices and applications, tools, and equipment to carry out data recordings, communications and networking, such as marks entry, collection and dissemination of student feedback.
Update guidance on standard operating procedures followed by the team.
Process, update and maintain key business documentation and the virtual learning environment, ensuring information is accurate, up to date and accessible to staff and students.

Teamwork

Resolve queries and respond to requests for information and advice and bring any complex issues to the attention of more experienced team members.
Help your team organise and provide administrative services that support key activities undertaken within your service and contribute to team planning activities.
Help your team ensure that products and services are adapted in response to feedback and to meet changing demands.
Flexible in approach to accommodate the needs of team members and/or service users.

Communication/Liaison

Seek feedback from students, staff and anyone else that you come across as part of your role on their requirements from your service to ensure that their reasonable expectations are being met.
Record information and data accurately as required and respond to queries which you receive.
Liaise with staff in other areas, professional organisations and agencies to ensure that services are being delivered in an efficient and collaborative way.
Provide support for meetings, working groups and committees, such preparing and sending documents for meetings, drafting reports and taking minutes, including preparation for the Board of Examiners and its Sub-Committees, and the Student Voice Committee.
Any other reasonable duties.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Job Applicants/Potential Job Applicants - Privacy Notice which provides information on the collation, storing and use of data.

Durham University is a UKVI sponsor. Applicants who require sponsorship to work in the UK should note that not all roles are eligible. Further information on visa requirements and eligibility can be found on the UKVI website.

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We welcome applications from candidates with disabilities, neurodiversity and long-term health conditions, and we are committed to ensuring fair treatment throughout the recruitment process.

We will make adjustments to support the recruitment and interview process wherever it is reasonable to do so and, where successful, adjustments will be made to support people within their role.

If you are unable to complete your application via our recruitment system or would like to discuss any reasonable adjustments to support you in the application process, please get in touch with us on e.recruitment@durham.ac.uk

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