About the Role:

As key members of the Education Support team on the Streatham campus, you'll be part of the Harrison and Peter Chalk Team, contributing to the vibrant learning environment at the University of Exeter. This role offers a unique opportunity to grow as an administration and customer services professional.

Responsibilities:

Provide advice, guidance, and administrative support to students and staff.
Support the delivery of taught programmes across a diverse range of activities from enrolment to graduation, including student record maintenance, supporting assessment delivery and administration and awarding and progression.
Collaborate within a cross-Faculty team to support undergraduate and postgraduate programmes.

About You:

We are looking for committed individuals with:

Strong desire to build a career in administration and customer services.
An excellent attention to detail and strong organisational skills.
Experience working independently and as part of a team.
Excellent customer service skills.
Adaptability in a culture of change and growth.

These roles form a vital part of our support services, including delivering a face-to-face service for students and staff, as such, role holders will be expected to work from campus for a minimum of two days per week, as well as for up to full time days per week whilst training is completed, if new to the service.

Please also note that as busy roles with peaks in workload at specific points in the academic cycle, there may be periods in June, September, and October when leave may be restricted.

We can offer you the opportunity to develop your career in administration and customer services.

Please ensure you read the Job Description and Person Specification for full details of this role.

Contact Information:

For further information, contact Jenny Crotty at J.D.Crotty@exeter.ac.uk

Join us in shaping the future of education at the University of Exeter!

About The Division:

Education and Academic Services

In collaboration with the academic Faculties, the Education and Academic Services (EAS) Directorate provides all of the key administration and education support and enhancing activities that underpin the student experience from Welcome Week to Graduation. Service divisions within EAS include Education and Student Support, Learning Experience and Innovation, Faculty and Cornwall Operations, Sport and Wellbeing.

About Us:

Transform Your Career and Help Shape a Greener, Healthier, and Fairer Future

We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit-based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.

You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion here, including our commitment to the Armed Forces Covenant.

Why our colleagues love working here:

Flexible working opportunities and leading parental leave initiatives
Generous annual leave (39-41 days including bank holidays)
Competitive pension contributions
A genuine dedication to supporting the health and wellbeing of all colleagues - see initiatives here
Sustainability and the environment being at the heart of what we do

How we can help:

If you're considering applying and need support to do so, please get in touch with us at hrhelpdesk@exeter.ac.uk. You can request reasonable adjustments within your application or by contacting us. You can also choose to be considered under our Disability Confident Scheme and find out how this is managed during our recruitment and onboarding process.

Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route. If you are a migrant worker, you will need to ensure you have a visa which permits the right to work in the UK. Further details can be found on the Home Office website - https://www.gov.uk/browse/visas-immigration/work-visas . If you are an existing Skilled Worker visa holder, we may be able to sponsor and will review the transitional arrangements - https://www.gov.uk/skilled-worker-visa/certificate-of-sponsorship-before-4-april-2024 .