Job Identification

Job Reference: 100594

Department

Sport and Leisure Services

Locations

124 Goswell Road, London, EC1V 7DP, GB (On-site)

Job Category

Clerical

Job Schedule

Full time

Contract Type

Permanent

Salary

34,610 per annum

Sponsorship

Not eligible for sponsorship

Posting Date

10th July 2026

Apply Before

1st November 2026

Important Note

This vacancy is open to redeployees, internal, and external applicants concurrently.

Application Instructions for Redeployees

Redeployee applicants should email their CV and cover letter to RecruitmentCoordinators@citystgeorges.ac.uk, including the job title and reference number and demonstrating how they meet the essential criteria outlined in the person specification.

About City St George s, University of London

City St George s, University of London is the University of business, practice and the professions, bringing together expertise from City, University of London and St George s, University of London. As one of London s largest higher education destinations, it offers a breadth of disciplines across health, business, policy, law, creativity, communications, science, and technology. The university is student-centric, committed to supporting ambitions, and engaged in research that has a positive impact.

About City St George s Sport and Wellness Service

City St George s Sport and Wellness Service manages university sport facilities, offering opportunities for students, staff, and the local community to Be Active, Be Social, and Be Competitive. Based at CitySport, this role blends frontline leisure operations and customer service with a focus on sales and commercial activity.

Role Overview

As a Duty Manager, you will be instrumental in ensuring the safe, smooth, and effective running of the facility. Your responsibilities will include supporting membership sales, lead generation, customer communications, and outreach activity.

Key Responsibilities

Oversee the day-to-day operation of CitySport.
Supervise operational staff and ensure high standards of customer service, health and safety, cleanliness, and facility presentation.
Act as a key point of contact for customers and for operational escalations.
Complete opening and closing duties.
Support events and programmes.
Support sales activity through tours, membership enquiries, lead generation, customer onboarding, and retention.
Work towards agreed sales targets.

About You

We are seeking a customer-focused and organised individual with experience in leisure, sport, fitness, or a similar customer-facing environment. You should possess:

Experience supervising staff.
Proven ability to deliver excellent customer service.
Experience working within health and safety procedures.
Confidence in communicating with customers.
Experience in generating and converting sales leads.
Proficiency in using leisure management systems and working with data.
Willingness to work flexible hours, including early mornings, late evenings, and weekends on a rolling rota, is essential.

Closing Date and Interviews

Closing date for applications: Wednesday 1st November 2026, 11:59 PM.
Interviews are scheduled: Week commencing 23rd November 2026.
The selection process will involve an interview and an assessment/exercise/presentation.

What We Offer

City St George s offers a sector-leading salary, a pension scheme, and comprehensive benefits, including a robust package of staff training and development.

Equality, Diversity, and Inclusion

City St George s, University of London is committed to promoting equality, diversity, and inclusion in all its activities. We welcome applications from all individuals, regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation, and socio-economic background. City St George s operates a guaranteed interview scheme for disabled applicants.

Further Information

For additional information on City St George's, our policies, strategy, and values, please visit the provided links.