The Role and the Department

Durham University

Department of Computer Science and the Institute for Data Science have secured multiple research projects within the remit of Digital Research Infrastructure (DRI) upskilling. These projects aim to create an upskilling landscape for the whole UK HPC community. This includes creating material for this upskilling, organising upskilling events, understanding the needs and requirements of the target groups and notably establishing a community around HPC, skills and continuous professional development both for the people creating material and colleagues benefitting from it.

The post is eligible for hybrid working in line with University arrangements, and flexible working requests will be considered.

Further information about the role and the responsibilities is at the bottom of this job description.

Working at Durham

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University:

You ll receive 27 days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days. The University closes between Christmas and New Year.
No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions.
Our on-site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5-16.
We provide wide-ranging health and wellbeing support including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
We offer all staff the opportunity to take part in volunteering activities to make a difference to the local community.
Our family friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector (and likely above and beyond many employers).
If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues from qualifications to IT skills, courses and apprenticeships.
We offer generous pension schemes with varying contribution amounts to help you plan for your future.

Discover more about our total rewards and benefits package here .

Equality, Diversity, and Inclusion

Durham University is committed to equality, diversity and inclusion.

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University s Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.

What you need to demonstrate when you apply/Person Specification

When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criteria has an asterisk* next to it, it may be given additional weighting when your application is considered.

Your application should cover the following criteria:

Essential Criteria

Qualifications/Experience

Five GCSEs at least Grade C or level four (or equivalent) including English Language and Mathematics or a Post-16 qualification or equivalent experience.
Experience in a similar role or environment (e.g. familiarity with outreach media or event organisation).
Experience of working collaboratively with other team members to ensure the delivery of high-quality services.

Skills/Abilities/Knowledge

Excellent spoken and written communication skills and the ability to develop effective working relationships, both internally and externally.
Committed to continuing professional development.
Ability to solve problems yourself and as part of a team and plan appropriate solutions.
Ability to participate in networks to share and discuss good practice and exchange information.
Ability to contribute to operational planning activities.

How to apply

To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. Where there are desirable criteria we would also urge you to provide any relevant evidence. Please don t forget to check if there is any weighted criteria (see above).

While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.

Submitting your application

We prefer to receive applications online. We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails

What you are required to submit:

A CV
A supporting statement which shows examples of how you meet all of the criteria within the Person Specification

Contact details

If you would like to have a chat or ask any questions about the role, Prof Tobias Weinzierl would be happy to speak to you. Please contact tobias.weinzierl@durham.ac.uk in the first instance

Typical Role Requirements

Service Delivery

Contribute to equality, diversity and inclusion and the University s values.
Respond to queries and provide information/advice, while raising more specialist or complex queries with more experienced team members.
Use your experience and problem-solving skills to investigate and resolve issues relevant to your role such as streamlining of logistics or outreach activities and make recommendations based on your findings.
Enhance Durham University s reputation by providing support to the running of internal and external outreach activities.
Monitor and analyse the use of resources to ensure efficiency and report your findings to senior colleagues.
Continually review what is required from colleagues and external stakeholders to ensure the best possible service is provided.
Monitor feedback on the services provided by your area of working and identify changes that will improve the service level that is provided and compliance.
Ensure that information used to analyse the service (e.g. events) being delivered is accurate and provide reports and analysis of patterns and trends to senior colleagues.
Prepare reports for consideration by senior managers.
Support the welfare of our students and refer them to appropriate support services when necessary.

Planning and Organising

Plan and organise own workload to deliver the role.
Organise and schedule assigned events and activities.
Monitor processes and activities to ensure team priorities are met.
Help manage and coordinate training events, conferences, meetings and other activities.

Teamwork

Provide specialist support and advice to team members on event logistics or outreach.
Make changes to the services provided by your team in discussion with other team members.
Identify opportunities and contribute to decisions on how to improve services being delivered by the team.
Seek feedback from conference and training participants on their requirements from your service and recommend improvements to senior colleagues.

Communications/Liaison

Update and apply changes to processes and procedures.
Use your knowledge and expertise to provide advice and guidance to resolve problems and respond to a wide range of queries.
Provide instruction and demonstrations to others.
Create good working relationships with other team members and anyone else that you come across as part of your role to work together on joint activities.
Liaise with colleagues to ensure that services are being delivered in an efficient and collaborative way.
Record information such as bookings for activities/events and share with internal partners.
Contribute and engage with dRTP colleagues on promotional activities, events and presentations.
Create good working relationships with internal and external partners and suppliers to work together on joint initiatives.
Build relationships with contacts and contribute to internal and external networks to share good practice and exchange information.
Provide induction for external service providers, contractors and specialists (e.g. external lecturers).
Any other reasonable duties.

Secondment and Visa Information

The post is full time, fixed term until 31st March 2028 and may be offered on an internal secondment basis subject to the agreement of the current line manager.

Durham University is a UKVI sponsor. Applicants who require sponsorship to work in the UK should note that not all roles are eligible. Further information on visa requirements and eligibility can be found on the UKVI website .

We welcome applications from candidates with disabilities, neurodiversity and long-term health conditions, and we are committed to ensuring fair treatment throughout the recruitment process.

We will make adjustments to support the recruitment and interview process wherever it is reasonable to do so and, where successful, adjustments will be made to support people within their role.

If you are unable to complete your application via our recruitment system or would like to discuss any reasonable adjustments to support you in the application process, please get in touch with us on e.recruitment@durham.ac.uk

If you have any issues logging in or creating an account, please get in touch with us on e.recruitment@durham.ac.uk